FAQ

Here are answers to frequently asked questions about Monjiro. If your question is not here, ask the AI chat at the bottom right of the page. If that does not solve it, contact support@kairotech.jp.

Getting started

What does Monjiro do?

Monjiro lets you create documentation (manuals, help content, internal materials and more) and publish it on the web, and its AI chat answers readers' questions based on that documentation. The documentation you write becomes your help desk.

Can I try it for free?

Yes. The Free plan costs nothing and lets you create one document and publish it with an AI chat (up to 100 AI answers per month). All you need to sign up is an email address. To get started, see Create an account.

Is this site built with Monjiro?

Yes. This site is documentation created and published with Monjiro. The AI chat at the bottom right is also a Monjiro feature.

Pricing and payment

What are the differences between the pricing plans?

There are four plans, Free, Solo, Team and Enterprise, which differ in the number of documents you can create, the number of people who can edit, and the features available. Solo and Team include slots for two documents, and you can add slots. All prices include tax. For details, see Pricing plans.

What is the difference between "With AI" and "BYOK"?

"With AI" answers with AI provided by Monjiro. It costs ¥1,000/month per document slot and includes 1,000 AI answers per month (shared across all of the organization's documents). "BYOK" answers using the API key of your own AI service (Anthropic, OpenAI or Google), with no limit on the number of answers. With BYOK, Monjiro's monthly fee is lower, and AI usage is billed directly by your AI service. For details, see BYOK (bring your own API key).

What happens on a BYOK plan if I haven't registered an API key?

The AI chat does not answer. Readers who ask a question see "The AI chat cannot answer right now" (Monjiro's AI does not answer in its place). After subscribing to a BYOK plan, register your API key under "AI settings" in the organization settings.

I want to create three or more documents.

On Solo and Team, you can add document slots for ¥1,000/month (tax included) per slot (up to 20 slots). With AI, each added slot also incurs the With AI fee (¥1,000/month) and adds 1,000 AI answers per month. Increase "Extra slots" under "Change plan" in the organization settings. Only the organization's Owner can do this. For details, see Pricing plans.

What happens when we run out of AI answers?

If you have bought extra AI answers, the AI keeps answering using what remains. If you have no extra AI answers either, the AI chat on the public site and in embeds cannot answer for the rest of the month. Readers who ask a question see "The AI chat cannot answer right now". The public site itself can still be viewed as usual.

What counts: Only answers to readers' questions (on the public site and in chats embedded in other sites) are counted. Questions tried in the editor's chat or the preview are not counted.
How many answers: Free has 100 per month. Solo and Team With AI have 1,000 per month per document slot, shared across the organization (2,000 per month for two documents).
Reset: Monthly AI answers reset on the 1st of each month (Japan time).
Advance notice: The organization's Owner is notified by email when 80% of the monthly AI answers are used and when the limit is reached (each once a month).
Checking usage: This month's answer count and remaining extra AI answers are shown under "Plan" in the organization settings.

If you need more, consider buying extra AI answers, adding document slots (which also adds answers), or BYOK, which has no limit on answers. BYOK plans and the Enterprise plan have no limit on the number of answers.

What are extra AI answers?

Extra AI answers are additional AI answers you buy on top of your monthly AI answers. They cost ¥1,000 (tax included) per 1,000 answers as a one-time payment and are valid for 1 year from purchase. They are used after the monthly AI answers run out, starting with those that expire soonest. Only Solo and Team With AI can buy them, and they are non-refundable. 30 days before expiration, the organization's Owner is notified by email if any remain. Buy them from "Buy extra AI answers" under "Plan" in the organization settings.

What payment methods are available?

You can pay by credit card. Payments are processed through the payment service Stripe. Card information is not stored by Monjiro.

Where do I subscribe to, change or cancel a plan?

Under "Plan" in the organization settings. Only the organization's Owner can do this. For how to open the organization settings, see Organization and members.

Subscribe: Use "Subscribe to a plan".
Change the plan, how AI is used or document slots: Use "Change plan".
Cancel, change the payment method or view invoices: Use "Manage billing".

How am I charged if I change plans in the middle of a month?

Charges are prorated from the day of the change. If the monthly price goes up, for example when you add document slots, the difference for the rest of this month is charged to your registered card right away. If the monthly price goes down, the difference is deducted from your next bill.

What happens to my documents if I reduce document slots or downgrade my plan?

Under "Change plan" in the organization settings, you can only reduce slots down to the number your current documents need. To go lower, first archive documents you no longer use. An archived document is unpublished and can no longer be edited, but it is kept, not deleted, and does not count toward your slots. You can restore it at any time when a slot is free. For details, see Create a document.

What happens if I cancel?

After canceling, you can keep using your current plan until the end of the period you have paid for. When the period ends, you return to the Free plan.

Documents: Documents beyond the Free plan's slot (one) are archived automatically, starting with the most recently created. They are kept, not deleted, and you can change which document is kept.
Features: Features beyond the Free plan (custom domain, Google Analytics, access restrictions and so on) become unavailable, and "Powered by Monjiro" appears on the public site. The favicon and header logo continue to be shown on the Free plan.
Extra AI answers: Not refundable.

What happens if a payment fails?

The organization's Owner is notified by email, and "Payment failed" appears under "Plan" in the organization settings. While the payment service retries the payment several times over a number of days, you can keep using your current plan. If the payment succeeds in the meantime, for example after you change your card in "Manage billing", you can continue as before. If every attempt fails, the plan is canceled and you return to the Free plan, and documents over the limit are archived automatically, starting with the most recently created.

Do you issue invoices and receipts?

Yes. You can view and download past invoices from "Manage billing" in the organization settings. Invoices for purchases of extra AI answers are included.

Documents and publishing

What URL will my published pages have?

They are published at https://{subdomain}.monjiro.io. You can change the subdomain in the document settings. You can also publish on your own domain (such as docs.example.com) (Solo and above). For details, see Publish a document and Set up a custom domain.

Do my edits appear on the public site right away?

No. Edits take effect when you "Publish" the document. Until then, you can check how it will look in the preview.

Can I keep a document I no longer use without deleting it?

Yes. Archiving a document stops publishing while keeping its content, and frees up a document slot. Only the organization's Owner and Admins can archive. For details, see Create a document.

Can I publish pages to specific people only?

Yes (Team and above). There is an "IP restriction" that allows viewing only from IP addresses you specify, and an "email restriction" that allows only people with email addresses you specify to sign in and view. Documents published with access restrictions show "Restricted" in the document list and elsewhere. For details, see Restrict access.

Can my public site appear in search results on Google and other search engines?

Yes. Turn on "Show in search engines" in the document settings, and it will appear in search results. It is off (not listed) by default. Documents with access restrictions are not listed even if it is on.

Can I change the favicon (tab icon) of my public site?

Yes. On all plans, choose an image under "Favicon" in the document settings. If none is set, no favicon is shown. The setting takes effect when you publish the document. For details, see Public site appearance.

Can I show a logo in the header of my public site?

Yes. On all plans, choose an image under "Logo" in the header settings of the document settings to show a logo instead of the document name in the header. A wide PNG with a transparent background (at least 120px tall) works best. You can also set a different logo for each language. The setting takes effect when you publish the document. For details, see Public site appearance.

Can I measure views of my public site with Google Analytics?

Yes (Solo and above). Register a measurement ID (starting with G-) under "Google Analytics" in the document settings, and your public site is measured. For details, see Analytics (Google Analytics).

Can I hide "Powered by Monjiro" on my public site?

It is not shown on Solo and above. On the Free plan, it is shown in the public site's footer and below the AI chat (including chats embedded in other sites), and it cannot be hidden. For changing plans, see Pricing plans.

Can more members edit with me?

Yes. You can invite members from the organization settings. The number of people who can edit depends on the plan (up to 10 on Team). For details, see Organization and members.

Can I create documentation from AI tools such as Claude Code?

Yes. Monjiro supports MCP. From AI tools, you can read your documentation and create pages. You can also connect by signing in, without creating a token. For details, see MCP integration.

AI chat

What does the AI chat base its answers on?

It answers based on the content of your published documentation. It does not answer questions unrelated to the documentation. Answers include links to the pages they referred to.

Are the AI chat's answers accurate?

It answers based on your documentation, but since answers are generated automatically by AI, they may contain mistakes. Readers can rate answers as helpful or not helpful, so use the ratings to review your documentation.

Can I put the AI chat on my own website?

Yes. You can embed the AI chat in other sites. For details, see AI chat.

Security and data

Is my registered API key (BYOK) safe?

The API key is used only to generate AI chat answers. Once saved, the full key is never shown on screen (only the first few characters are shown).

I'd like to know how data is handled.

See the Privacy Policy.