| Item | Details |
|---|
| Seller | kairo Inc. |
| Person responsible for operations | Yusuke Suwa |
| Address | Kuwano Building 2F, 6-23-4 Jingumae, Shibuya-ku, Tokyo, Japan |
| Email address | support@kairotech.jp |
| Prices | The base price of each plan and the prices of extra document slots, With AI (managed AI) and extra AI answers are as listed in Pricing plans (all prices include tax). |
| Charges other than the price | Communication charges for connecting to the internet are borne by the customer. On BYOK plans, fees for the AI service registered by the customer are billed separately by that AI service. |
| Payment method | Credit card (via the payment service Stripe) |
| Payment timing | Monthly fees (base price, extra document slots, With AI): the first payment is made at the time of subscription. Thereafter, the subscription renews automatically every month based on the subscription date, and payment is made at each renewal. If you make a change that increases the monthly fee in the middle of a month, such as adding document slots, the difference for the remaining days is paid at the time of the change. Extra AI answers: paid in a lump sum at the time of purchase. |
| Service delivery | Available immediately after payment is completed. |
| Expiration of extra AI answers | 1 year from purchase. Remaining answers can no longer be used after they expire. |
| Plan changes | The plan, how AI is used and document slots can be changed at any time from "Change plan" in the organization settings. If the monthly fee increases, the difference for the remaining days is charged at the time of the change; if it decreases, the difference for the remaining days is deducted from the next bill. |
| Cancellation | You can cancel at any time from "Manage billing" in the organization settings. After canceling, you can use the service until the end of the paid period. At the end of the period, you return to the Free plan. |
| Refunds | Due to the nature of the service, fees already paid (including extra AI answers) are not refunded (except as required by law). |
| Supported environments | The latest versions of Google Chrome, Microsoft Edge, Safari and Firefox |